Technical Support

U.S. Based
No Subcontractors
No Outsourcing

Superior customer service is the primary priority at NetWrix and nothing makes us more happy than satisfied customers. Learn how NetWrix support team delivers outstanding customer service experience.

For details for all of our support options, please review our  Support Reference Guide.

NetWrix offers two levels of support for our Customers and Prospective Customers, Standard and Evaluation:

1. For customers current on Maintenance, in addition to product fixes and upgrades the following resources are available:

• Knowledge Base — search through our product knowledge base to get quick answers to common issues.
• Submit Support Ticket — use this option to submit questions, issues, or feedback.
• Customer Portal — update and review the status of your support tickets as well as submit new tickets.
• Download the latest product releases, hot fixes and product documentation for all NetWrix products.
• Phone (12x5, US-based) — dial our phone number to speak with a customer service representative:
• United States: +1 (888) 638-9749 - 8:00am to 8:00pm EST
• Canada: +1 (201) 490-8840 - 8:00am to 8:00pm EST
• United Kingdom: +44 (0) 203-318-0261 - 15:00 to 3:00 GMT
• All other International: +1 (201) 490-8840 - 15:00 to 3:00 GMT

2. For prospective customers evaluating trial versions or trying NetWrix TestDrive we offer free pre-sales support which is identical to our Standard support offering above.

Freeware support options:

• Freeware Support Forum — free of charge technical support for all NetWrix freeware products. Post questions and discuss them with industry experts.

Expired maintenance contract? Request maintenance renewal.

You may also consider using our Professional Services team for deployment, product customization, and training.