Technical Support

U.S. Based
No Subcontractors
No Outsourcing

Superior customer service is the primary priority at NetWrix and nothing makes us more happy than satisfied customers. Learn how NetWrix support team delivers outstanding customer service experience.

The following support options are available:

1. For current paying customers (with active maintenance contract) and prospect customers evaluating free trial versions (pre-sales support):

• Knowledge Base — search through our product knowledge base to get quick answers to common issues.
• Submit Support Ticket — use this option to submit questions, issues, or feedback.
• Customer Portal — update and review the status of your support tickets as well as submit new tickets.
• Download the latest product releases, hot fixes and product documentation for all NetWrix products.
• Phone (12x5, US-based) — dial our phone number to speak with a customer service representative:
• 1.888.638.9749 (US toll-free) - 8:00am to 8:00pm EST
• 1.201.490.8840 (International) - 15:00 to 3:00 GMT

2. For prospect customers evaluating free trial versions (no charge pre-sales support):

• All options listed above.

3. Freeware support options:

• Freeware Support Forum — free of charge technical support for all NetWrix freeware products. Post questions and discuss them with industry experts.

Expired maintenance contract? Request maintenance renewal.

You may also consider using our Professional Services team for deployment, product customization, and training.