HTTP Error 401.2 on the Help-Desk Portal

HTTP Error: 401.2 while trying to open Account Lockout Examiner Help-Desk Portal. Cannot open Helpdesk portal
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Symptoms HTTP Error: 401.2 while trying to open Account Lockout Examiner Help-Desk Portal (installed on Windows 7)
Cause The issue occurs because authentication to the Help-Desk portal fails. Usually it happens beause of invalid authentication settings in Windows 7.
Resolution

In order to resolve the issue configure Windows authentication.

Step 1: Turn on the Windows Authentication feature:

  1. Open Control Panel
  2. Click Programs and Features and then click Turn Windows features on or off.
  3. Expand the Internet Information Services -> World Wide Web Services -> Security node
  4. Select the Windows Authentication check box. Click OK to save the changes. 

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Step 2: Add the Integrated Windows authentication module to IIS Manager (however, this step is usually perfromed automatically after enabling Windows authentication feature)

  1. Click Start and type Inetmgr in the Start Search box. Click Inetmgr in the Programs list (you can be prompted to specify the administrator's password). 
  2. In the Connections pane, expand the computer that is running IIS 7.0. Then expand Web Sites and click Default Web Site
  3. On the page that opens, double-click Modules
  4. In the Actions pane, click Add Native Module
  5. In the Add Native Module dialog box select the Windows Authentication Module check box. Click OK to save the changes.


Step 3: Enable WIndows authentication for ALE virtual directory

  1. Run IIS Manager (Inetmgr)
  2. In the Connections pane, expand the computer that is running IIS 7.0. Then expand Web Sites - Default Web Site  and select ALE virtual directory
  3. In the central pane under IIS section double-click Authentication
  4. Highligh Windows authentication and Enable it.
  5. Disable other types of authentication

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