Banks, credit unions, insurance companies,
Error: "Access Denied -2147024891" in the Help-Desk portal
When browsing to the Helpdesk portal, the "Access Denied -2147024891" error is displayed.
This error can occur if the Help-Desk portal is installed on a machine separate from the NetWrix Account Lockout Examiner server. In this case credentials are passed from the web-portal to the core service over the network and connection gets refused, because the machine, where Help-Desk portal is installed, is not trusted to use services on other machines.
In this case, you have to trust the Web-server`s computer account for delegation to enable passing credentials from the client (web browser) to the ALE server through the Help-Desk portal (web browser->portal->ALE server).