Banks, credit unions, insurance companies,
The enrollment wizard starts every time a user logs in
An enrollment wizard pops up every time a user logs in. After completing the wizard, a message appears confirming that the enrollment procedure has been successful. However, on next login, the wizard pops up again.
In the Password Manager administrative console, the user appears as not enrolled into the system.
|Cause||Such behavior occurs because of authentication issues. Enrollment wizard uses Windows authentication to pass crednetials of a user to Password Manager server. The authentication can be configured incorrectly, and because of it another user gets enrolled instead of the correct user.|
|Resolution||If you are using single server instalaltion, make sure that the gina_set_answers.asp and gina_set_answers_anonymous.asp files are configured to use Windows-integrated authentication in the IIS.
To do it in IIS7, perform the following steps