Recorded videos do not play

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Symptoms Recorded videos do not play.
Cause Video recordings captured by NetWrix User Activity Video Reporter can be viewed from NetWrix Management Console, or by following the links from web-based reports, reports delivered as email attachments by subscription or from email Activity Summaries. The video recordings do not play if the computer where you try to view recordings is not configured properly.
Resolution
The following settings must be configured on the computer(s) that video recordings are going to 
be viewed from:
  • Microsoft Internet Explorer 6.0 or above must be installed.
  • Internet Explorer security settings must be configured as described in Procedure 1
  • JavaScript must be enabled (for instructions refer to Procedure 2).
  • Internet Explorer Enhanced Security Configuration (IE ESC) must be disabled (for instructions refer to Procedure 3).
  • The user must belong to the “NetWrix User Activity Video Reporter Auditors” group that has access to the NetWrix_UAVR$ shared folder where video files are stored (for instructions refer to Procedure 4)
  • A dedicated codec must be installed. This codec is installed automatically on the computer where NetWrix User Activity Video Reporter is deployed, and on the monitored computers. To install it on a different computer, download it from netwrix.
     
Procedure 1. To configure Internet Explorer security settings
  1. In Internet Explorer, navigate to Tools / Internet Options.
  2. Switch to the Security tab and select Local Intranet. Click the Custom Level button.
  3. In the Security SettingsLocal Intranet Zone dialog, scroll down to Downloads, and make sure File download is set to “Enable”.
  4. Click OK to save the changes and close the dialog.
  5. In the Internet Options dialog switch to the Advanced tab.
  6. Scroll down to Security and make sure the Allow active content to run in files on My Computer option is selected.
Procedure 2. To enable JavaScript
  1. In Internet Explorer, navigate to Tools / Internet Options.
  2. Switch to the Security tab and select Internet. Click the Custom Level button.
  3. In the Security Settings – Internet Zone dialog, scroll down to Scripting and make sure Active scripting is set to “Enable”.
Procedure 3. To disable Internet Explorer Enhanced Security Configuration (IE ESC)
  1. Navigate to Start / Administrative Tools / Server Manager.
  2. In the Security Information section, click the Configure IE ESC link on the right and turn it off.
Procedure 4. To add users to the NetWrix User Activity Video Reporter Auditors group
  1. On the computer where NetWrix User Activity Video Reporter is installed, navigate to Start / Control Panel / Administrative Tools / Computer Management (if it is installed on a domain controller, navigate to Start / Administrative Tools / Active Directory Users and Computers).
  2. In the Computer Management dialog, in the left pane, navigate to System Tools / Local Users and Groups / Groups (on a domain controller, navigate to <your_domain_name> / Users).
  3. In the right pane, right-click NetWrix User Activity Video Reporter Auditors, and select Add to Group from the pop-up menu.
  4. In the dialog that opens, click the Add button, select the user(s) you want to add and click OK.
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