How to create second Help-Desk portal

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Question Is there a way to create separate Help-desk portal? Can we have certain users have certain permissions on the second Help-desk portal?
Answer To create another portal and assign permissions, do the following:
  1. Navigate to the NetWrix Password Manager installation directory, the default path: C:\Program Files (x86)\NetWrix Password Manager.
  2. In the installation directory, create a copy of the Web folder and name it as Helpdesk2.

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  1. Select the Web folder, right-click it and select Properties.
  2. In the Properties dialog, navigate to the Security tab and change Windows security permissions:
    • disable all inherited permissions
    • leave full control for SYSTEM, CREATOR OWNER, Administrators
    • create a group of users who should have access to the fully functional Help-desk portal, and grant this group full control.

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  1. Start the Internet Informational Services (IIS) Manager.
  2. In the left pane, navigate to %ComputerName% - Sites - Default Web Site - PM, right-click the PM node and select Add Virtual Directory.
  3. In the Add Virtual Directory dialog, specify Alias (for example, helpdesk2), and Physical path to the new directory created earlier: C:\Program Files (x86)\NetWrix Password Manager\Helpdesk2.

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  1. Make sure that only Windows authentication is enabled for this new virtual directory.
  2. Open the Administrative portal, go to Roles and add the security group created in step 4 to the Help Desk Operators role.
Now you have two Help-desk portals:
  1. http://prmserver/pm/helpdesk2 - can be accessed by all users, granted the Help Desk Operators role.
  2. http://prmserver/pm/helpdesk - can be accessed only by Administrators and the special security group you have created.
If you want to add or remove some functionality from the second Help-desk portal, please contact NetWrix Technical Support.
(*) Netwrix Auditor replaces former Change Reporter products
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