Users on Helpdesk portal are shown as SIDs

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Symptoms At the Netwrix Password Manager Helpdesk portal a large number of accounts are showing SIDs rather than usernames.
Cause
Users are listed as SIDs in Helpdesk portal in cases where Password Manager can not find corresponding entries in AD. 

It could happen if the Password Manager service cannot contact AD for some reason.

 
Resolution To address the issue:
  1. Make sure the server where Password Manager is installed can contact DCs
  2. Restart the Netwrix Password Manager service via Services.msc
If this doesn't help, make sure that Password Manager service account has all required rights and try rebooting the entire server
(*) Netwrix Auditor replaces former Change Reporter products
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