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Error : ": The following error occurred on agent installation: Class not registered"
KB1821
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Last review: Apr 14, 2014
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Netwrix Auditor for Windows Server
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4.0 and above
| Symptoms | You get the following warnings after each data collection:
<server>: The following error occurred on agent installation: Class not registered (Exception from HRESULT: 0x80040154(REGDB_E_CLASSNOTREG)) <server>: The following error occurred when analyzing changes for server
<server>: Agent operation failed due to the following error: Failed to update the agent on the following server: <server>
<server>: Windows Registry audit permissions are not enabled for this server. |
| Cause | The most common reason for the these errors is Windows Firewall and blocked port 1322. |
| Resolution | In order to resolve these issues: 1. Disable the Windows Firewall service on the target server and make sure that port 1322 is opened: - Click Start > Run. Type services.msc and press Enter. - Locate the Windows Firewall service, stop it and set to Disable. 2. Make sure the following services are started/stopped on the target server: - Windows Instrumentation Management (WMI) - Started - Remote Registry - Started - Remote Procedure Call (RPC) - Started - NetBIOS TCP/IP Helper - Started 3. Install the agent service manually: - Copy the installation package (FullAgentSetup.msi) from the Windows Server Change Reporter installation folder to the problematic machine. - Run it as administrator. |
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