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Agent not responding
KB1823
|
Last review: Dec 26, 2013
|
Netwrix Auditor for Windows Server
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1.0.149 and above
Symptoms | Agent for User Activity Video Recoring shows status Not Responding after install. |
Cause | This issue is often caused by the ports being blocked by Windows Firewall or some other software/hardware. |
Resolution | In order to troubleshoot the issue please perform the following steps: 1. Disable Windows firewall on local and target servers; 2. Make sure that the following ports are opened on the local and target server: TCP & UDP: 9002 & 9003 (DynamID authentication) TCP & SMTP: For email notifications: 25 TCP & SMTP (For email notifications on local machine) TCP & UDP: 53 DNS TCP & UDP: 68 DHCP TCP & UDP: 88 Kerberos TCP & UDP:135 RPC TCP & UDP:139 NetBIOS TCP & UDP: 389 LDAP TCP: 445 SMB TCP: 1433 SQL (on local machine to write data to the database) TCP & UDP: 3268 LDAP TCP & UDP: 137 NetBIOS Name Service TCP & UDP: 138 NetBIOS Datagram (Browsing) 3. Make sure that the following services are started - WMI, RPC, Remote Registry; 4. Try to connect to services remotely using the service account (services.msc). 5. Try to re-install agent on the target server; |
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