Agent not responding

Email It to Me Print this Page
Symptoms Agent for User Activity Video Recoring shows status Not Responding after install.
Cause This issue is often caused by the ports being blocked by Windows Firewall or some other software/hardware.
Resolution In order to troubleshoot the issue please perform the following steps:
1. Disable Windows firewall on local and target servers;
2. Make sure that the following ports are opened on the local and target server: 

TCP & UDP: 9002 & 9003 (DynamID authentication) 
TCP & SMTP: For email notifications: 25 TCP & SMTP (For email notifications on local machine) 
TCP & UDP: 53 DNS 
TCP & UDP: 68 DHCP 
TCP & UDP: 88 Kerberos 
TCP & UDP:135 RPC 
TCP & UDP:139 NetBIOS 
TCP & UDP: 389 LDAP 
TCP: 445 SMB 
TCP: 1433 SQL (on local machine to write data to the database) 
TCP & UDP: 3268 LDAP 
TCP & UDP: 137 NetBIOS Name Service 
TCP & UDP: 138 NetBIOS Datagram (Browsing) 

3. Make sure that the following services are started - WMI, RPC, Remote Registry;
4. Try to connect to services remotely using the service account (services.msc).
5. Try to re-install agent on the target server;

 
Was this information helpful?