Common issues of installation in DMZ

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Installation of Password Manager Web-sites in DMZ can cause several issues. This KB describes the most common issues and solutions.

NOTE. To troubleshoot a DMZ installation all 3 portals must be tested as there are several scenarios.

Issue 1: Portals never load just stay blank in loading state
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Explanation: Refer to the KB1839

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Issue 2:  Self Service portal does not load at all, Admin and Helpdesk portals return an Server.CreateObject Failed error:
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Explanation: Refer to the KB1840.

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Issue 3: Self Service portal does not load at all, Admin and Helpdesk portals return an Server.CreateObject Access error:
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Explanation: Refer to the KB1841.

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Issue 4: Self-Service portal works fine, while Admin and Helpdesk returns the Server.CreateObject Access error:
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Explanation: Specific for non-domain front-end server. Refer to the KB1842.

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Issue 5: Admin and Helpdesk portals works, but Self-service returns an error or does not load at all
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Explanation: Refer to the KB1846.

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Issue 6: Self-Service portal works fine but I get 401 - Unauthorized  error on Admin and Helpdesk portals.
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Explanation: You need to use accounts that the front-end is aware of and which have appropriate rights on the front-end server. Refer to the KB1590 in case of a non-domain front-end
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