Banks, credit unions, insurance companies,
|Symptoms||Admin and Helpdesk portals return an Server.CreateObject Access error:
Self Service portal does not load at all,
|Cause||To communicate with each other, the front-end and the back-end servers need an account. The account should be created during configuration steps as per the administration guide (called IUSR_Netwrix_DMZ)
The issue occurs when the IUSR_Netwrix_DMZ account does not have permissions to access the COM object of Netwrix Password Manager on the back-end.
|Resolution||Make sure that:
NOTE. The guide says that USR_Netwrix_DMZ should be a member of Guests group on both server. However if the mentioned policy is enabled, Guests are denied access, so either disable the policy, or remove the account from Guests group in this case.