Banks, credit unions, insurance companies,
|Symptoms||The Self-service portal returns an error or does not load at all.
However Admin and Helpdesk portals work.
|Cause||Login to Admin or Helpdesk portal prompts for credentials, and those credentials are used to communicate with the back-end once authentication is complete.
The Self-Service portal uses anonymous authentication and as a result - the account specified in IIS at Connect as
The issue occurs when there are some issues with permissions of this account.
|Resolution||Make sure that COM settings of the back-end server are correct: