Plasser Robel Services

Railway Machinery Service Company Streamlines Business by Improving Password Management with Netwrix Password Secure


Netwrix Password Secure greatly reduces the burden on IT: Whereas employees still had to remember up to 20 passwords, now one click is enough to log in — without the employee even knowing the password.

Lutz Prager, Network Administrator at Plasser Robel Services GmbH


Plasser Robel Services needs to enable secure availability of sensitive data at all of its location. Accordingly, the company wanted a solution that would make it simple to grant each user access to the appropriate credentials in accordance with least privilege. 

In addition, the solution needed to provide easy password management for business users to reduce the burden on IT teams. And to support business continuity, users had to be able to access their credentials from anywhere, and teammates needed to be able to use them when a colleague was out due to illness or holiday.

Now access to passwords is granted on need-to-know basis only, which had a huge impact on overall security.

Netwrix Solution

With Netwrix Password Secure, Plasser Rober Services has achieved all of the following benefits: 

  • Accurate access provisioning. With the role-based access control (RBAC) in Netwrix Password Secure, each employee can easily be granted access to only the credentials they need according to their role or roles in the company. This personalized approach to granting access rights enables user productivity while enforcing least privilege.
  • Improved business continuity. If an employee is absent, their passwords can be temporarily assigned to a colleague. Employees can also securely log in from their home office or while travelling via a VPN connection or the web client.
  • Reduced IT workload. Because employees now have to remember only their master password, administrators have seen a significant decrease in password-related help requests.
  • Simple scalability. Plasser Rober Services plans to extend use of Netwrix Password Secure to field employees. The solution’s multi-tier architecture makes it easy to support additional users simply by adding servers.
Key Benefits
  • Eased IT burden by reducing the number of calls for password resets
  • Improved business continuity by enabling secure sharing of credentials
  • Improved security through role-based provisioning of access
Netwrix Applications
Customer Profile

Plasser Robel Services provides a wide range of services to keep construction sites running, including machinery, spare parts, tamping unit and uptime services. The company has 250 employees across three locations in Germany.

Customer: Plasser Robel Services

Industry: Other