Customer Success Training

Learn how to use your Netwrix solutions to best achieve your goals

Top Support Cases Series

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Configuring new solutions to work properly within the environment can be a daunting task. During each session we review the top cases encountered by our support team and explain how to resolve these issues. 

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Top 10 Issues for Netwrix Netwrix Enterprise Auditor - Part 1
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Top 10 Issues for Netwrix Enterprise Auditor - Part 2
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Top 5 Support Issues for Netwrix Change Tracker
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Top 5 Issues in Netwrix Threat Manager
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Top 5 Issues for Netwrix Privilege Secure
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Top 5 Issues for Netwrix StealthINTERCEPT
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Top 10 Support Issues for Netwrix Auditor - Part 1
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Top 10 Support Issues for Netwrix Auditor - Part 2
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Top 5 Issues for Netwrix Data Classification
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Top 10 Issues for Netwrix Netwrix Enterprise Auditor - Part 1

Configuring new solutions to work properly within the environment can be a daunting task. Ken Enman, Netwrix Solutions Engineer, will be sharing his experience. During this session he will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.
 

Watch this session to learn about:

  • Removing data for decommissioned file server.
  • Cleaning up host lists.
  • Outdated Active Directory inventory.
  • Adjusting scan depth for File Systems.
  • Receiving activity from Netwrix Activity Monitor.

Webinar Presenters

Michael Purdin avatar
Michael Purdin
Technical Support Manager

Michael has been in IT for almost 30 years and has been with Netwrix since 2017. He manages the Technical Support and Customer Success Engineering departments. His goal is to ensure that customers unlock the full potential of their applications and have the best possible support experiences.

Ken Enman avatar
Ken Enman
Solutions Engineer

Ken is a 9 year Netwrix Enterprise Auditor, StealthINTERCEPT, Threat Manager, Recovery for AD and Netwrix Activity Monitor product veteran with stints on the QA, Support, Customer Success, and now Pre Sales Solutions Engineering Teams.

Top 10 Issues for Netwrix Enterprise Auditor - Part 2

Configuring new solutions to work properly within the environment can be a daunting task. Ken Enman, Netwrix Solutions Engineer, will be sharing his experience. During this session he will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to dive into:

  • Identifying when Netwrix Enterprise Auditor required components are missing.
  • Updating the Netwrix Enterprise Auditor license file when it expires or you have purchased a new feature.
  • Updating Netwrix Enterprise Auditor service account passwords.
  • Cleaning up disk space on your Netwrix Enterprise Auditor server
  • Collecting troubleshooting artifacts, such as logs, file versions, and error messages.

Webinar Presenters

Ken Enman avatar
Ken Enman
Solutions Engineer

Ken is a 9 year Netwrix Enterprise Auditor, StealthINTERCEPT, Threat Manager, Recovery for AD and Netwrix Activity Monitor product veteran with stints on the QA, Support, Customer Success, and now Pre Sales Solutions Engineering Teams.

Michael Purdin avatar
Michael Purdin
Technical Support Manager

Michael has been in IT for almost 30 years and has been with Netwrix since 2017. He manages the Technical Support and Customer Success Engineering departments. His goal is to ensure that customers unlock the full potential of their applications and have the best possible support experiences.

Top 5 Support Issues for Netwrix Change Tracker

Configuring new solutions to work properly within your environment can be a daunting task. One in which our Customer Success and Support teams are more than happy to assist with. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to:

  • Understand how agents communicate and why they might not be registering
  • Set up a continuous planned change to deal with unsolicited change activity
  • Understand when and how to use policy exclusions
  • Tune compliance reports to your environment
  • Learn about the Change Tracker Maintenance App

Webinar Presenters

 Phill Harris avatar
Phill Harris
Pre-Sales Director

Phill brings twenty plus years of pre and post sales experience to Netwrix via NNT (now part of Netwrix) and has worked with a significant number of large organisations around the world with their deployments of cyber security solutions. Now as a Director of Solutions Engineering, Phill headed up the technical department at NNT devision where he worked for 11 years.

Megan Barnash avatar
Megan Barnash
Sr. Technical Training Designer

Megan brings 8 years of instructional experience to assist Netwrix employees, customers, and partners in today’s training environment. Her primary goal as a technical training designer is to develop effective training for all to engage in and promote life-long learning.

Top 5 Issues in Netwrix Threat Manager

Configuring new solutions to work properly within your environment can be a daunting task. One in which our Customer Success and Support teams are more than happy to assist with. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to learn:

  • Why you are not getting any event data
  • Why you are not seeing expected event data
  • How to tune threats to reduce false positive threats
  • How to resolve action service errors
  • How to update ransomware extensions without internet access

Webinar Presenters

Greg Connors avatar
Greg Connors
Product Owner

Greg is passionate about cyber-security and holds a Bachelor of Science degree in Computer Science from George Mason University.

Megan Barnash avatar
Megan Barnash
Sr. Technical Training Designer

Megan brings 8 years of instructional experience to assist Netwrix employees, customers, and partners in today’s training environment. Her primary goal as a technical training designer is to develop effective training for all to engage in and promote life-long learning.

Top 5 Issues for Netwrix Privilege Secure

Configuring new solutions to work properly within your environment can be a daunting task. One in which our Customer Success and Support teams are more than happy to assist with. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to dive into the following top support issues:

  • Learn how to properly size Netwrix Privilege Secure for Access Management app servers and additional proxies
  • Understand how activity steps are moved between scheduler and action service
  • Understanding how to scale out Netwrix Privilege Secure for Access Management  architecture
  • Understanding how to test and resolve common issues
  • Have fun with log files, understanding where to find them and how to read them

Webinar Presenters

Martin Cannard avatar
Martin Cannard
VP of Product Strategy

Martin is an experienced technologist, with over 30 years in the Privileged Access Management and security space. Martin led the privileged access team at Stealthbits and BeyondTrust where he took their password management solution from unknown to a recognized leader in the industry within 3 years. Prior to Netwrix, Martin held key management positions at Quest/Dell, Novell, Fortefi and Symantec.

Megan Barnash avatar
Megan Barnash
Sr. Technical Training Designer

Megan brings 8 years of instructional experience to assist Netwrix employees, customers, and partners in today’s training environment. Her primary goal as a technical training designer is to develop effective training for all to engage in and promote life-long learning.

Top 5 Issues for Netwrix StealthINTERCEPT

Configuring new solutions to work properly within your environment can be a daunting task. One in which our Customer Success and Support teams are more than happy to assist with. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.
 

Watch this session to learn how to:

  • Ensure firewalls are not blocking communication between components
  • Resolve conflicts with third-party security products
  • Understand StealthINTERCEPT's usage of certificates
  • Understand Agent Safe Mode
  • Understand event volume and managing database size

Webinar Presenters

Anthony Sarra avatar
Anthony Sarra
Director of R&D

Tony has over 40 years’ of experience developing enterprise software solutions both as an individual contributor and in various leadership roles. He has lead StealthINTERCEPT development from its inception, when it was NetVision, and currently leads the teams that develop and test StealthINTERCEPT and password enforcement products. Prior to Netwrix Tony held positions at Intel, LANDesk Software and Stealthbits.

Megan Barnash avatar
Megan Barnash
Sr. Technical Training Designer

Megan brings 8 years of instructional experience to assist Netwrix employees, customers, and partners in today’s training environment. Her primary goal as a technical training designer is to develop effective training for all to engage in and promote life-long learning.

Top 10 Support Issues for Netwrix Auditor - Part 1

Configuring new solutions to work properly within the environment can be a daunting task. Evan Coane and Michael Purdin, Netwrix Customer Success Engineers, will be sharing their experience. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to:

  • Discover the cause of our top support cases.
  • Fix common configuration errors.
  • Properly troubleshoot Netwrix solution errors.

Webinar Presenters

Evan Coane avatar
Evan Coane
Customer Success Engineer

Evan joined the Netwrix team in 2020 as a member of our Technical Support team. Where he coordinated task management with multiple IT teams to address client needs. Currently, as part of the Customer Success team he presents clients with numerous ways to incorporate Netwrix tools into their environment. As well as, ensuring they are finding maximum value and unlocking the full potential of their Netwrix applications.

Michael Purdin avatar
Michael Purdin
Technical Support Manager

Michael has been in IT for almost 30 years and has been with Netwrix since 2017. He manages the Technical Support and Customer Success Engineering departments. His goal is to ensure that customers unlock the full potential of their applications and have the best possible support experiences.

Top 10 Support Issues for Netwrix Auditor - Part 2

Configuring new solutions to work properly within the environment can be a daunting task. Evan Coane and Michael Purdin, Netwrix Customer Success Engineers, continue to share their experience. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.

Watch this session to:

  • Discover the cause of our top support cases.
  • Fix common configuration errors.
  • Properly troubleshoot Netwrix solution errors.

Webinar Presenters

Evan Coane avatar
Evan Coane
Customer Success Engineer

Evan joined the Netwrix team in 2020 as a member of our Technical Support team. Where he coordinated task management with multiple IT teams to address client needs. Currently, as part of the Customer Success team he presents clients with numerous ways to incorporate Netwrix tools into their environment. As well as, ensuring they are finding maximum value and unlocking the full potential of their Netwrix applications.

Michael Purdin avatar
Michael Purdin
Technical Support Manager

Michael has been in IT for almost 30 years and has been with Netwrix since 2017. He manages the Technical Support and Customer Success Engineering departments. His goal is to ensure that customers unlock the full potential of their applications and have the best possible support experiences.

Top 5 Issues for Netwrix Data Classification

Evan Coane and Michael Purdin, Netwrix Customer Success Engineers, will be sharing their experience. During this session we will review the top cases encountered by our support team and how to resolve these issues.

As with all of our customer success webinars, this session will be heavy on practical demonstrations that show how to use your Netwrix solutions to best achieve your goals.
 

Watch this session to:

  • Discover the cause of our top support cases.
  • Fix common configuration errors.
  • Properly troubleshoot Netwrix solution errors.

Webinar Presenters

Evan Coane avatar
Evan Coane
Customer Success Engineer

Evan joined the Netwrix team in 2020 as a member of our Technical Support team. Where he coordinated task management with multiple IT teams to address client needs. Currently, as part of the Customer Success team he presents clients with numerous ways to incorporate Netwrix tools into their environment. As well as, ensuring they are finding maximum value and unlocking the full potential of their Netwrix applications.

Michael Purdin avatar
Michael Purdin
Technical Support Manager

Michael has been in IT for almost 30 years and has been with Netwrix since 2017. He manages the Technical Support and Customer Success Engineering departments. His goal is to ensure that customers unlock the full potential of their applications and have the best possible support experiences.

Get Free Webinar Series
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