Banks, credit unions, insurance companies,
Automatic enrollment failed: Unknown error
|Symptoms||I get the following error in Enrollment wizard.
|Cause||The error occurs when Enrollment wizard is not able to connect to the Password Manager server. Error code can be different - 12037, 12038, 12029, 12044
It can happen due to several reasons but the most common reasons for this error are an incorrect path to the Password Manager Self-Service Portal or incorrect SSL-settings if you are using HTTPS.
|Resolution||To resolve the issue:
1. Check that URL of the Password Manager Server is specified correctly.
The URL of the server is determined by the registry value called PRM_Server.
There are two registry keys containing this value:
NOTE. Wow6432Node for 64-bit OS onlyThe key 1 is determined by Group policy. If there is no PRM_Serer value in the key 1, then the value from the key 2 is used.
Make sure that the specified value has correct URL.
2. Verify SSL settings.