Banks, credit unions, insurance companies,
An error occurs on the server when processing the URL
|Symptoms||When a user tries to browse to Self-service portal they recieve an error message that
An error occurs on the server when processing the URL.
|Cause||The message is just a user-friendly screen inidcating that something went wrong.
The most common reason is access permission issues. For example, if some files are unable to be read from disk.
|Resolution||To resolve the issue please make sure that the Password Manger service account is assigned local administrator permissions on the server.
If this does not help, turn on IIS error codes to be sent to the browser and disable user-friendly error messages and review the exact error code.
To configure sending of errors to browsers:
To disable user-friendly errors in IE: