DMZ installation: Portals never load

Email It to Me Print this Page
Symptoms I installed Password Manager portals on a server in a DMZ and configured per Administrator's guide, but I cannot get to any portal.
All 3 of them keep loading and do not show anything.
User-added image
Cause Such behavior occurs when the frontend server cannot communicate with the backend because firewall or antivirus software blocks connection.

Resolution First of all make sure that the frontend can ping the backend and vice versa.

Also please make sure that all required firewall rules are in place.
Refer to the KB1395.

If the above does not help try temporary disabling all firewalls and antivirus software to confirm.
Was this information helpful?