Banks, credit unions, insurance companies,
Cannot logon to the system - no options on logon screen.
|Symptoms||After installation of Netwrix Password manager client (Logon prompt extension) it is not possible to log on to the system.
There are not any options on the logon screen except the Netwrix assistant
|Cause||To allow users to reset passwords from the logon screen, Password Manager client adds its own credential providers.
There are two options for this - a link under logon field, or additional icon available after Other credentials is pressed.
During deployment of a link to the logon screen, default password providers get disabled and substituted with the Netwrix provider. More details on this can be found in the KB1870
Such issue can occur when some third-party software blocks the Netwrix credential provider from successful deployment.
|Resolution||To restore the logon screen, you will need to access the machines registry. for example by means of Remote Registry service
Alternatively you can restart the computer in safe mode.
Most common reason for Netwrix credential provider deployment to fail is Credential provider Filters installed by third-party vendors.
The list of filters can be found at the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Provider Filters registry key