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Error: “Content Index State Failed” when auditing mailbox access on Exchange 2013
This article provides detailed steps on how to eliminate the “Content Index State Failed” error.
KB2068 | Last review: Mar 11, 2016 | Netwrix Auditor for Exchange | 7.1 and above
|Symptoms||When auditing mailbox access on Exchange 2013, you receive the following error:
"Cannot audit mailboxes stored in the AAA database on the BBB server. The “Content Index State Failed” error has occurred on your Exchange server."
|Cause||Your Exchange server databases have unhealthy status—ContextIndexState:Failed.
As a result, Netwrix Auditor cannot collect audit data about mailboxes with the Search-MailboxAuditLog cmdlet.
To determine the exact database that has failed indexes, run the following command: Get-MailboxDatabaseCopyStatus.
See Microsoft documentation for more information.
Rebuild failed indexes on your Exchange server side. See Microsoft article Reseed the search catalog for more information.After fixing the failed indexes, restart data collection.
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