Netwrix, a vendor of information security and governance software, surveyed its MSP partners in North America to discover which techniques and activities were most successful for bringing value to clients and driving business growth. The online survey was conducted in December 2019.
Netwrix discovered that three strategies are crucial for increasing customer loyalty and gaining a competitive advantage in 2020:
One of the key success factors for a managed service provider is having a close relationship with each client. You need to understand their business needs and offer a solution that solves their critical issues. Close collaboration with vendors is also essential: Joint marketing activities and deep training will increase your product expertise, enabling you to address customer pain points more effectively, sell more into existing clients, expand your client base and maximize customer satisfaction rates.
Ken Tripp, Director of Channel Accounts at Netwrix
We work with many healthcare organizations that need to meet the requirements of HIPAA. To bring value to our clients, we help them with compliance-related tasks. For example, we offer healthcare organizations auditing solutions that help them provide necessary evidence to auditors and demonstrate continuous compliance. As a result, we managed to substantially increase the customer satisfaction rates in 2019 and added additional organizations from regulated industries to our client base.
Aaron Ward, Director of Technology at iVenture
Netwrix makes data security easy thereby simplifying how professionals can control sensitive, regulated and business-critical data, regardless of where it resides. More than 10,000 organizations worldwide rely on Netwrix solutions to secure sensitive data, realize the full business value of enterprise content, pass compliance audits with less effort and expense, and increase the productivity of IT teams and knowledge workers.
Founded in 2006, Netwrix has earned more than 150 industry awards and been named to both the Inc. 5000 and Deloitte Technology Fast 500 lists of the fastest growing companies in the U.S.
For more information, visit www.netwrix.com.
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Erin Jones, Avista PR for Netwrix
Phone: 704 - 664 - 2170