SharePoint is a highly visible application that was deployed as a nice-to-have service in many organizations. For many organizations, SharePoint has become a critical service, providing collaboration, document management, and search and social functions that support important business operations. To compound the problem, many organizations have relaxed SharePoint change management processes, or do not have them at all.
Absence of proper change documentation and audits has led many SharePoint environments to risk incompliance with government and industry regulations, compromising sensitive information and impacting business continuity. Now, more than ever, IT is under pressure to provide SharePoint with a consistent level of service for an increasingly demanding user community.
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