Pennsylvania (PA) Office of Attorney General

Government Agency Automates AD Group Management and Spends 15 mins to Complete an HR Task with Netwrix GroupID

1000 accounts
To be maintained
15 mins
To complete a many-days project

We would be lost without Netwrix GroupID. There just is nothing like it that has the functionality and ease of implementation. The solution has met every one of our technology challenges.

Paul Lubold, Manager for Infrastructure & Operations, the Office of Attorney General’s Information Technology Section

  • The IT staff was inundated with manual account maintenance and things were just getting worse as the organization grew. All changes to more than 1,000 managed accounts and hundreds of groups at the Office had to be done manually and this had to be automated.

“Updates to our systems were frequent given the volume of accounts and it was painstakingly slow to implement even the simplest changes. Quite frankly, contact updates, office changes, and new employee set-up were dreaded tasks from a systems administration standpoint. You can only imagine the number of updates that occur in an organization of this size. It was a daily, if not hourly event,” said Paul Lubold, Manager for Infrastructure & Operations in the Office of Attorney General’s Information Technology Section.

  • Integration with various versions of MS Exchange is mandatory. The PA Attorney Generals’ Office utilizes MS Exchange 2003 for approximately 90% of its systems but is also running MS Exchange 2007 for the remainder, as part of Microsoft’s Rapid Deployment Program (RDP).
  • While simplifying the routine with automation of group management tasks, the customer required the new solution to maintain strict security standards of the governmental entity and don’t overexpose personal information.
  • The IT team is busy with other tasks and didn’t want the new solution to be time consuming in terms of deployment and learning curve. It would also be beneficial if end users could self-service and relieve the IT team by updating directory information on their own.

We are looking into using Netwrix GroupID more due to its unique Instant Messaging functionality,” says Paul. “This is something that will be very valuable to our organization. We already have approval, notification and maintenance processes set up that can be managed via a Blackberry and we want to implement more automation of that kind moving forward.

Paul Lubold, Manager for Infrastructure & Operations, the Office of Attorney General’s Information Technology Section

Netwrix Solution

With the power of Netwrix GroupID, the PA Office of the Attorney General has evolved into a world-class service organization. Not only does Netwrix GroupID save time, but it also frees up experienced IT staff to build new systems and optimize existing systems for even more efficient operation, which in turn, helps the Office provide better public service. The organization can now provision/de-provision accounts, manage groups, create directories, and manage contact information accurately and with ease and exceptional control. Today, the IT department runs much faster, can help other groups run more efficiently and they have the bandwidth to think creatively to stay ahead of the technology curve and maintain their status as a technology leader in Pennsylvania State Government. Netwrix GroupID enabled the customer to achieve the following results:


  • Dynamic Group Management. NetwrixGroupID is a powerful yet easy-to-use application that dynamically maintains distribution lists based on rules that are applied to directory data. When users’ directory information changes, Netwrix GroupID automatically updates the appropriate distribution lists and security groups by using rule-defined LDAP queries. It took the PA Office of Attorney General’s group management to a whole new level by providing an easy-to-use interface, scheduled updates, and automatic group creation.

Paul gave the following example to demonstrate how efficient they have become: 

“Recently the Office of Attorney General’s Human Resources (HR) Section needed to send sexual harassment information to different groups within the organization. It was critical that customized packages be distributed to various groups as they required different levels of detail. With Netwrix GroupID, we were able to customize this in 15 minutes. What would have been a many-day project in the past was so simple. We just queried AD, created the appropriate groups, hid the names of the people to which the information did not apply, and HR was able to send the information out the same day with complete confidence.” 

  • No More Burden of Directory Management. Netwrix GroupID provided with a powerful web-based directory management solution that enables self-service to users to update their own directory information, search the global catalog, modify objects in different domains, and manage their own groups. It takes the burden of directory management away from IT, Human Resources, and other groups, saving a lot of time maintaining manual address books.
  • Increased Control and Security. Netwrix GroupID also allows the PA Office of Attorney General’s Information Technology Section to maintain as much control and security as required by the organization; and because it is web-based, it easily integrates into a corporate Intranet to replace less reliable phone directory applications.
  • Streamlined Provisioning and Deprovisioning. Netwrix GroupID helped the customer to turn AD into an authoritative repository for identity information by synchronizing most databases and identity stores with AD. Today, by utilizing scripting in the product, the customer can provision/de-provision accounts and can map business processes to automation.
Key Benefits
  • Automated daily routine processes
  • Free up IT workforce for advanced projects
  • Tighten security controls by timely deprovisioning of leavers
Netwrix Applications
Customer Profile

The heritage of the Pennsylvania (PA) Office of Attorney General is one of the oldest and most diverse offices of public trust in the United States spanning over three centuries of life in the Commonwealth. It addresses crimes and crime prevention in the areas of drugs, environmental law, fraud, organized crime, crimes against seniors and children, domestic abuse, financial, civil, and more.

Customer: Pennsylvania (PA) Office of Attorney General

Industry: Government